Terms and conditions
About these terms
These terms apply when you take out a Booked Up Sites plan. “We” and “us” means Booked Up Sites, a trading name of Matthew Wright, Sheffield. “You” means the business signing up. Our plans are for businesses, not for personal use.
You agree to these terms when you tell us to put your site live.
Your free mock-up
The mock-up is free and there’s no obligation. If you decide not to go ahead, you won’t be charged anything.
What’s included
- A website designed and built for your trade
- Pages for the services you offer and the areas you cover
- Setting up and looking after your Google Business Profile
- Call, WhatsApp and quote buttons on every page
- A text to your phone for new enquiries, within the text allowance below
- Hosting, an SSL certificate and backups
- Your domain name, or connecting the one you already have
- Small changes whenever you need them
Price and payment
The plan costs £79 a month. Your first payment is due when your site goes live, then on the same date each month, paid in advance. We’re not currently VAT registered, so no VAT is added.
If our prices change, or we register for VAT, we’ll tell you at least 30 days before it affects you.
Text message allowance
Your plan includes up to 300 text messages a month that we send for you, such as new enquiry alerts. If you go over, each extra text costs 5p and is added to your next monthly payment.
- We’ll let you know if you’re getting close to your allowance.
- A long message can count as more than one text.
- Unused texts don’t carry over to the next month.
Changes to your site
Small changes are included in your plan. That means things like updating text, prices, photos and opening hours, or adding the odd new service or area page. We aim to make small changes within two working days.
Bigger work, such as a redesign or new features like online booking or a shop, is quoted separately. We’ll always agree the price with you before we start.
Your content
- The information you give us for your site must be accurate.
- You must have the right to use any photos, logos and text you send us.
- You’re responsible for what your site says about your business, including qualifications, registrations (such as Gas Safe or NICEIC) and insurance. Tell us when anything changes.
We can refuse to publish, or remove, anything we believe is unlawful or misleading.
Who owns what
- Your domain name is registered to you and is yours.
- Your text, photos and logo stay yours.
- The website design and code are ours. While you’re on a plan, you have the right to use them. There’s no setup fee because the cost of building your site is spread across your monthly plan.
If you leave, you can buy your website outright for a one-off fee, which we’ll quote. If you don’t, we’ll take the site down, send you copies of your text and photos, and help you move your domain name wherever you like.
Cancelling
There’s no minimum term. You can cancel any time by phone, text or email. Your plan ends at the end of the month you’ve already paid for. We don’t refund part months and there are no exit fees.
We can end your plan by giving you 30 days’ notice. We can also pause or end it straight away if a payment is more than 14 days overdue and we’ve reminded you, or if your site is used for anything unlawful.
Google and other services
We build every site to be found in local searches, but nobody can guarantee Google rankings or how many enquiries you’ll get.
Your site relies on services run by other companies, such as Google, hosting and mobile networks. We’re not responsible for their outages or changes, but we’ll put things right on our side as quickly as we can. We aim to keep your site online at all times and keep backups, but we can’t promise it will never go down.
Your customers’ details
When people send an enquiry through your site, we handle their details on your behalf. You decide how they’re used, and we:
- only use them to provide your plan
- keep them secure
- only share them with the services we need to run your site, such as hosting, email and text messaging, who must also protect them
- help you if a customer asks to see or delete their details
- tell you without delay if we find out their details have been lost or accessed without permission
- delete them, or give them back to you, when your plan ends
We’ll add a privacy notice to your site based on the details you give us.
Our liability
We’ll provide your plan with reasonable care and skill.
Our total liability to you in any 12 months is limited to the amount you’ve paid us in those 12 months. We’re not liable for lost profits, lost business or any indirect loss. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
Changes to these terms
If we change these terms in a way that affects you, we’ll tell you at least 30 days before. If you don’t agree, you can cancel before the changes apply.
The law
These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales.
Contact us
Email [email protected] or ring 07450 284182.